FAQ
Ordering &Availability
Q: How do I place an order?
Q: How do I place an order?
A: You can order directly through our website or send us your parts list via WhatsApp. We’ll confirm availability, pricing, and delivery options before processing your order.
Q: Do you stock all the items listed?
Q: Do you stock all the items listed?
A: Many of our best-selling products are kept in stock at our Dubai ware house. However, some items are sourced locally through verified marine suppliers to ensure a wider range and better availability. Every order is confirmed before dispatch.
Q: Can I send a full parts list for a quote?
Q: Can I send a full parts list for a quote?
A: Yes, and it’s the fastest way to shop with us. Just send your parts list via WhatsApp or email, and we’ll respond with full availability, pricing, and estimated delivery times.
Q: Can I cancel or modify an order after placing it?
Q: Can I cancel or modify an order after placing it?
A: If the order hasn’t been processed or dispatched yet, we’ll do our best to accommodate changes. Contact us as soon as possible to request modifications.
Shipping & Delivery
Q: Do you deliver across the UAE?
Q: Do you deliver across the UAE?
A: Yes, we deliver across all Emirates — including Dubai,Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and more within 1–3 working days.
Q: Do you ship internationally?
Q: Do you ship internationally?
Q: How are shipping costs calculated?
Q: How are shipping costs calculated?
A: Shipping rates are based on the destination, package weight, and delivery speed. For UAE orders, we offer flat rates or free delivery on qualifying purchases. For international shipments, exact costs will be shared with your order confirmation.
Q: Which couriers do you use for delivery?
Q: Which couriers do you use for delivery?
A: Within the UAE, we use local courier services to ensure fast and reliable domestic delivery. For international shipments, we work with trusted global partners like Aramex and DHL. Trackingdetails are provided once your order is dispatched.
Products &Support
Q: Can you help me find the right part?
Q: Can you help me find the right part?
A: Yes — our marine team is here to assist. Send us a part number, photo, or brief description via WhatsApp, and we’ll confirm fit or suggest the right replacement.
Q: Do you offer both OEM and aftermarket parts?
Q: Do you offer both OEM and aftermarket parts?
A: We supply both OEM (original equipment) and high-quality aftermarket marine parts — depending on availability and your preference. All products are marine-grade and quality tested.
Q: Do parts come with a warranty?
Q: Do parts come with a warranty?
A: Most parts are backed by the manufacturer’s warranty. Warranty details will be provided at the time of purchase.
Customer Service& Payments
Q: What’s the best way to contact Rimal Marine?
Q: What’s the best way to contact Rimal Marine?
A: WhatsApp is the fastest and most convenient way. We also respond quickly to email.
Q: What payment methods are accepted?
Q: What payment methods are accepted?
A. Online card payments via our secure website , Bank transfers, Cash on delivery (within the UAE only)
Q: Do you have a physical store?
Q: Do you have a physical store?
We operate mainly online for fast and easy service. However, we do have an office and warehouse in Al Jaddaf, Dubai ,where we fulfill and dispatch all orders.